“The Roadery” is a brand name licensed by the J.C. Bromac Corporation (“EagleRider”). When booking a Tour branded as “The Roadery”, participants enter into an agreement with EagleRider and EagleRider is solely responsible and liable for all aspects of the motorcycle tour.
With your signature on the Self-Drive Booking Form you accept these Terms and Conditions as a binding contract between EagleRider and yourself, as the Self-Drive Tour Participant, please read them carefully. EagleRider cannot accept any tour participant without a signed Self-Drive Tour Booking Form.
RELEASE AND WAIVER
Every participant in an EagleRider Motorcycle Tour is required to accept and sign a Rental Agreement and release and waiver form of rights before the tour begins. EagleRider cannot accept any tour participant without a duly signed release and waiver form. Our agents can provide a copy of the release and waiver form.
AGENTS AND REPRESENTATIVES
EagleRider agents and travel industry business partners are representing us, but are not a party of this contract, nor are they in any event responsible or liable for any failure to provide any services as may be described in our literature pertaining to the contract.
MOTORCYCLE RENTAL / SECURITY DEPOSIT
The following late-model rental motorcycles are provided as part of the tour package:
For an additional fee, the following motorcycle models are also available for any of our tours:
Most of the bikes are available with medium-sized saddlebags and a windscreen. Please let us know your preferences during booking and we will try to accommodate them. Specific bike models and equipment are subject to availability. Colors may vary. EagleRider reserves the right to substitute the motorcycle confirmed to tour participants. Should EagleRider not be able to provide confirmed motorcycle a similar or better model will be provided to the Participant. This constitutes the maximum liability of EagleRider. A security deposit has to be paid to EagleRider Motorcycle Rental at the time of motorcycle pick-up. The amount of this security deposit varies on whether the Client chooses to purchase Theft & Damage Waiver Insurance. Security Deposits can range from $100 – $3.000. EagleRider reserves the right to adjust the amount of this security deposit and deductible without notice. This security deposit will be refunded upon the return of the undamaged motorcycle.
TOUR PRICE INCLUDES
Some of our self-guided tours also include:
Look for the “what’s included” list on each tour page for details.
TOUR PRICE DOES NOT INCLUDE
Look for the “what’s included” list on each tour page for details.
Standard Self-Drive Tours will be provided with a Co-Pilot guidebook. The co-pilot guidebook will contain basic travel information within the United States and Canada, day-by-day itinerary, route suggestions, and points of interest. Any standard tours booked within 30 days of the participant’s travel dates may not receive a hard copy of the Co-Pilot guidebook. In this case a PDF copy may be sent to the participant via email. Custom Self Drive Tours over 8 days will also receive a Co-Pilot guidebook as long as the tour is booked at least 30 days prior to the tour start date. A Co-Pilot guidebook is not guaranteed for any Custom Self-Drive Tours booked within 30 days of the tour start date.
Half-helmets are provided with motorcycle rentals and tours. 3/4 helmets and full-face helmets are available by request subject to availability or can be purchased at many of Eaglerider’s rental stations. We recommend participants to bring their own helmets for style and comfort reasons
The hotels we use are booked based on availability and the exact properties will not be released until confirmed. The hotels we use are typically 3 star motorcycle friendly properties. Our goal is to create an authentic experience for our guests and wherever possible and practical, we avoid mass-tourism accommodation and pick hotels or motels with a special charm and a character that is unique to each location. Sometimes though our choices are limited and we have to choose more “standard fare” or rustic hotels/motels, especially close to National Parks.
RESERVATION AND DEPOSIT
A $500 USD non-refundable booking deposit is required at the time of booking. The remaining balance will be due once the hotel accommodations have been confirmed. In special circumstances the final payment may be taken at a later date. These circumstances will be determined on case-by-case basis. By signing the Self Drive Tour booking form you give EagleRider permission to charge your credit card the remaining tour balance once your hotel accommodations have been confirmed. Payment by wire transfer is acceptable and must be sent 90 days prior to the tour start date. EagleRider reserves the right to cancel the Self-Drive Tour reservation and charge a cancellation fee if payment is not received. Self-Drive Tours less than 8 day / 7 night / 6 riding days will require the full tour amount to be paid at the time of booking.
Any changes to the itinerary after the booking is confirmed may carry a change fee. A change to the itinerary includes and is not limited to changing the route, hotels, travel dates, etc.
ALTERATIONS TO TOUR SCHEDULE
Any alterations made to the itinerary while on tour will be at the participant’s expense. This includes and is not limited to changing hotels, destinations, adding/subtracting tour days etc. Any unused hotels on tour will not be refunded.
Weather conditions are not guaranteed for our Self Drive Tours. EagleRider cannot be held liable for any unpleasant and unsuitable weather conditions. No refunds shall be granted for such conditions.
SEASONAL/BIKE RALLY SURCHARGES
A surcharge may apply at certain locations during major bike events such as Sturgis, Daytona, Laughlin River Run etc. Seasonal surcharges may apply during peak holiday periods. Examples include New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, etc. Hotels may charge a surcharge for special events such as, conventions, conferences, special events, etc. Any surcharges will be passed to the participant.
RELEASE AND WAIVER
Every participant in an EagleRider Self Drive Motorcycle Tour is required to accept and sign a Rental Agreement and Liability Release Waiver before the Self Drive Tour begins. EagleRider cannot accept a tour participant without these signed forms.
Every participant will receive a full orientation to the motorcycle. The participant orientation will cover safe motorcycle operation, the participant’s maintenance responsibilities, as well as some local and state traffic laws.
FUEL AND OIL
Fuel and oil is not included in Self-drive Tours. The cost of fuel and oil will vary depending on time of year and location.
CANCELLATION AND REFUNDS
A Self Drive Tour may be cancelled without cancellations fees if the tour is cancelled 30 or more days prior to your tour start date. However, cancellation fees and refund amounts will be determined on a case-by-case basis. Any cancellation fees may be applied to a future tour booking anytime within a twelve (12) month period following the cancellation date.
EagleRider is responsible for providing the services listed in the tour description according to the local standard and the accurate description of services offered in its literature. EagleRider is selecting carefully and is constantly checking its contractors, such as hotels and restaurants. EagleRider is responsible for conscientious travel preparations. EagleRider and The Roadery are not responsible or liable for any accidents and cannot be held liable in any way for any occurrence in connection with the operation or the client’s participation in connection with the tour, which might result in injury, death or other damage to the client, his property, or his family, heirs, or assigns. EagleRider and The Roadery are not responsible for any delays, changes in schedule or other conditions.
COMPLAINTS AND SUGGESTIONS
Please email any complaints or suggestions email@example.com. We sincerely value your feedback and rely on tour participants to help us shape the tour experience for future tours.
TOUR RATES, RENTAL RATES AND MOTORCYCLE COSTS
Fares quoted on our website and in our brochure are those in effect at time of printing. If cost factors including but not limited to: hotels, motorcycles, insurance, international currency fluctuations, etc. dictate the need for an increase in fare EagleRider may do so at any time prior to 60 days before departure. A fare increase has never happened, however, should this become the case the participant has the right to receive full refund if so desired.
EagleRider recommends that you take out adequate travel, health and accident insurance as well as trip cancellation insurance with your agents. EagleRider currently offers a Theft and Damage Waiver, as well as Supplemental Liability Insurance. Please ask your booking agent for further information. All insurance, coverage and waivers are subject to the express terms and conditions of the rental contract and do not include coverage for injury, personal property, or damage as the result of negligence such as illegal use or use of rental while under the influence of drugs or alcohol. A Police Report is required for all damages or accidents. All damages to rented motorcycle without a police report is considered Renter’s fault
EagleRider will provide hotel pickup/drop off service to and from your hotel as long as the hotel is within a 7-mile radius of our location. Another option is to take a taxi. Our location will reimburse up to $15.00 USD/CAD as long as you save the receipt. Restrictions may apply at various locations.
EagleRider will provide storage for participant’s additional luggage at the pick-up location for round trip tours. Storing luggage at the pickup location for one-way tours will not be possible. EagleRider is not responsible for lost or stolen items.
We accept Visa, MasterCard, and American Express.
PAYMENT BY CREDIT CARD or WIRE TRANSFER
Payment of $500 USD Tour Deposit can be made by the following credit cards, VISA, Master Card, or American Express. Balance payments can also be made by wire transfer. In this case the balance amount must be credited on the EagleRider account 90 days prior tour start date.
INDEMNITY AND WAIVER/RELEASE OF LIABILITY
Motorcycle tour participants, on their behalf and on behalf of their heirs, personal representatives, successors and assigns (collectively “heirs and assigns”), in consideration of the rental and/or participation in the tour waive, release, discharge, covenant not to sue and agree to indemnify, defend and hold harmless Eaglerider, The Roadery and each party’s respective directors, officers, owners, employees, agents, affiliates, tour guides and assigns (each, a “released party” and collectively, the “released parties”), from and against any and all demands, claims, damages, losses, liabilities, attorney fees, legal proceedings, whether civil or criminal, penalties, costs, fines, or other sanctions of any kind (collectively, “liabilities” or “liabilities”), that may be incurred by or accrue against any released party directly or indirectly arising out of or relating in any respect to participant’s participation in a tour.
What Personally Identifiable Information EagleRider Collects and How it is Collected
When you make a reservation, rent a motorcycle or other vehicle, we need to collect certain information about you in order to provide and improve our services. The service that you chose will determine what information we collect from you. This information may include, but not be limited to: Name Email Address Home and/or Business Address Telephone Numbers at which we can contact you Your Date of Birth Method of Payments (credit card and expiration date) Driver’s License and Province/Country of Issuance Your preferences as to the type(s) of vehicles rented and the timing of such rentals When you rent a vehicle, we will also record information that details your rental (e.g. the type of vehicle you rented, where you rented the vehicle, where and when you returned the vehicle, payment arrangements, insurance preferences, gas consumption, mileage and other information related to the vehicle). We may also need certain information from you when you request any of the following services or equipment: Special Needs/Optional Equipment; and Special Offers/Discounts. How we collect this information will depend on how you use our services. We may collect this information directly from you by telephone, fax, email, at the counter, upon completion of an application or enrollment form, or through your use of our Site or the Internet. To the extent you use our Site, we may also collect information about your use of our Site, transactional and account information, e-mail and other information related to communications to our Site. We may also collect information about you indirectly through a travel wholesaler, aggregator, tour operator, travel agent, an account program in which you or your employer participates or through one of our partner programs when you deal with us through those means. Additionally, our franchisees, affiliates and third parties may provide us with information about you. You may choose not to provide some of your PII to us, but this may prevent us from providing our services to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.
How Personally Identifiable Information is Used and Disclosed by EagleRider
Links to Other Web Sites
How We Protect the Security of Personally Identifiable Information
The security of your PII is an important concern to us. We exercise reasonable care in implementing generally accepted standards of technology security in order to protect information collected via our Site from loss, misuse and unauthorized access, disclosure, alteration or destruction, such as firewalls and Secure Socket Layer (SSL) encryption for some of your more sensitive PII. Unfortunately, “perfect security” does not exist on the Internet, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee that any information stored on our servers, or transmitted to or from a user, will be free from unauthorized access. For example, and in particular, unencrypted e-mail is not a “secure” means of communicating with us, since e-mail may be intercepted by a third party in the course of its delivery. By using our Site and corresponding with us, you acknowledge that you understand and agree to assume these risks. We will never request that you send us any sensitive PII, such as your credit card number, password, membership number or pin number, in an e-mail or into a web site that is not located at the eaglerider.com domain name. If you receive an e-mail or other correspondence requesting that you provide any such information via e-mail or to a web site that is not on such domain name, please do not provide such information, and report such request to our privacy officer at firstname.lastname@example.org. In the unlikely event that we believe that the security of your PII in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail.
How to Correct or Update Personally Identifiable Information that EagleRider Maintains Or Opt Out of Receiving Marketing Materials from EagleRider
Applicable Law and Jurisdiction